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- General Warranty Information
- Ordering Information
- Board Repair Services
- Programming Services
- GENERAL WARRANTY INFORMATION
All parts purchased through this site are under warranty. For specific warranty information please see the product categories below. K’s Arcade recommends that all boards and electronic parts be installed by a professional. The installation of these parts can cause damage to your game or part if installed incorrectly or there is an underlying problem that has not been addressed.
Please note: The installation of any part in your game may not fix the problem. It does not mean the part is defective. Often there is either a known or undetermined problem that is not alleviated by the installation of a new or refurbished part.
If you believe that your part has malfunctioned and is in the warranty coverage period, please contact us before sending it in for authorization via email. We will help to determine the next best steps for your particular part. We always try to work with a customer first before recommending that they send in their board for testing/warranty. It is best to contact us via email. Please be sure to provide the following information: Your name, the type of board, the game name (i.e. Black Knight), and what the game is or isn't doing. A technician will reply promptly to your email.
IMPORTANT WARRANTY INFORMATION: There will be a $35 testing charge for boards that are sent back to us under warranty and are tested with "no problems found". Because all boards that leave our facility have been game tested, those that come back and that have legitimate warranty issues is less than 1%. In most cases, there are other undiagnosed problems with customers' games which may cause the appearance of a malfunctioned board. Most boards that come back to us have no problems whatsoever. The testing fee has been implemented to recover the time it takes to test the board. There is NO testing fee if we find problems. We fix the board and send it back at no cost to the customer.
NOTE: Parts that are returned to us damaged due to power surges or other external sources are not covered under warranty. If we are able, we can repair the damage at a reasonable cost at the customer’s expense.
New boards purchased through K’s Arcade come with the manufacturer’s warranty as described on the boards detail page on this site. If for any reason the board malfunctions please contact us immediately and we will direct you accordingly.
All refurbished and new old stock boards are game tested and come with a 30-day warranty.
All parts come with FREE TECHNICAL SUPPORT. Please contact us by email first before calling our technical support hot line: 1-877-775-5399 (EST) for questions relating to the product you purchased. We will do our very best to assist you.
All parts returned must be in their original sealed packaging to qualify for a refund. Parts must be returned within 7 days of receipt and must be accompanied by an RMA# issued by K's Arcade. There is a 15% restocking fee for all returned items. Open or damaged items do not qualify for a return. Please contact us if you are not sure if your item can be returned.
- ORDERING INFORMATION
ORDER SECURELY ONLINE
Select your parts and add to cart. When are you are ready to complete your order, checkout securely using your credit card or use your PayPal account.
ORDER TOLL FREE BY PHONE
Call us toll free at 1-877-775-5399 (EST) with your order request. Please have your part number and/or a detailed description of the part you are purchasing. We accept most major credit cards. We can also put together a special order and send you a PayPal invoice for payment. Order Monday - Friday 9 - 5 EST.
- BOARD REPAIR SERVICES
K’s Arcade can repair your non-working or damaged boards. We have been diagnosing and repairing pinball boards and electronics for over fourteen years.
Our diagnostics and repair department is fully equipped with the latest test equipment including manufacturers test sets. All boards are game tested prior to ship and come with a 30-day warranty.
If you plan to send you boards in for repair please visit the “Board Repair” page on this site for directions on how and where to send your boards. If you have questions about sending in a board, please contact us. Some boards are not be able to be repaired. Contact us to find out if your board is a candidate for repair.
- PROGRAMMING SERVICES
- We offer EPROM programming services for most makes and models of pinball machines, including software upgrades, standard replacement game ROMs and special “home version” free play ROMs for certain games. Please contact us for more information.
- During checkout customers can choose to ship via standard USPS Priority Mail service. This not a guaranteed service and domestic Priority Mail shipping can typically take 2 - 3 days once the package is in the mail stream but could take longer during peak delivery times like February and December. Customers who need their order shipped quickly are encouraged to ship using UPS second or next day air. Once a order has left our facility and is in the hands of the postal system we have little control over how long it takes to reach its destination.
International customers will have their order shipped via USPS Priority Mail International is the only shipping option available to customers located outside of the US at this time. International shipments can take up to a month from the date of shipping to arrive. Delays often occur once a package is in the customs facility of the receiving country. International customers may be responsible for paying VAT or duty on their packages which is to the responsibility of the customer. K's Arcade reserves the right to charge a small handling fee for international orders.